At mrfalex.com, we strive to ensure that our customers are completely satisfied with their purchases. However, due to the nature of our products and services, our return policy is designed to reflect the digital nature of our offerings. Please read the following guidelines carefully.
- Digital Products (Editing Packs, Templates, etc.)
Due to the instant access nature of digital products, we generally do not offer returns or refunds once a purchase is completed. However, we do provide the following options in specific cases:
Defective or Incorrect Products: If you receive a corrupted file or if the digital product you purchased is not as described, please contact us within 14 days of the purchase date. We will offer a full refund or replacement of the product in this case.
Product Issues: If you encounter any technical issues or have trouble accessing your purchased digital products, please reach out to us immediately at [Your Email Address]. We will provide assistance and, if necessary, offer a replacement or alternative product.
- Consultation Services
For our 1-to-1 Consultation Services:
Cancellations and Rescheduling: You may cancel or reschedule your consultation appointment at least 24 hours in advance for a full refund. Cancellations made less than 24 hours before the scheduled consultation will result in a partial refund or no refund, depending on the circumstances.
No Show: If you fail to attend your consultation without prior notice or fail to reschedule, no refund will be provided.
- How to Request a Return or Refund
If you believe you are eligible for a return or refund under the terms of this policy, please follow these steps:
Contact us at [Your Email Address] within the allowed time frame.
Provide your order details, including the product or service purchased, your reason for requesting a return or refund, and any relevant proof (e.g., screenshots, error messages).
Once we receive your request, we will review it and respond within [X] business days. If your request is approved, we will process your refund or exchange promptly.
- Refund Method
Refunds will be issued to the original payment method used at the time of purchase. Depending on your payment provider, it may take up to 7–10 business days for the refund to reflect in your account. - Non-Refundable Items
The following items are non-refundable:
Downloadable digital products after purchase.
Services that have been delivered or completed, such as consultations, workshops, or training sessions.
6.Exchanges
We do not offer direct exchanges. If you would like a different product or service, you will need to purchase the new product separately and follow the refund process for the original product (if applicable).
- Contact Us
If you have any questions or concerns about this Return Policy, please feel free to reach out to us at:
Email:
Phone: